Terms of Service | Aliado AI

1. Acceptance of Terms

By accessing and using Aliado AI services (hereinafter, “the company”, “we”), you agree to be subject to these Terms of Service. If you do not agree with any of these terms, you must not use our services.

2. Service description

Aliado AI provides artificial intelligence assistants to automate sales, customer support, and booking through WhatsApp, Instagram Messenger, and other messaging channels. The services include:

Setup and implementation of AI assistants.
Integration with official messaging APIs.
Initial training and technical support.
Maintenance and assistant updates.

3. Client obligations

The client undertakes to:

Provide truthful and complete information for assistant setup.
Not use the service for illegal purposes or in ways contrary to morals and public order.
Not infringe third-party intellectual property rights.
Keep access credentials confidential.
Comply with all applicable laws and regulations, including the Ecuador Personal Data Protection Law and Meta/WhatsApp policies.

4. Plans and billing

Prices and plans are detailed on our pricing page. The client will be billed according to the selected plan and the country set out in the contract. Clients from Ecuador may contract monthly or annual periods. Clients from other countries contract exclusively annual periods.

Domestic payments in Ecuador are made by bank transfer. International payments are made exclusively by SWIFT bank transfer. All bank fees, including those of the issuing bank, intermediary banks, and the receiving bank, are borne by the client. Aliado AI must receive the full amount stated on the invoice.

The invoice is issued with the name or business name, tax identification, address, and email collected during contracting. Connection is included free of charge in all annual plans; monthly periods may include the connection fee stated in the proposal or contract.

Non-payment within the established period may result in service suspension. The cancellation and refund conditions are set out in each client’s proposal or contract, considering the period started, work performed, and applicable regulations.

5. Intellectual property

All content, design, code, and technology used in Aliado AI services are owned by the company or its licensors. The client does not acquire any ownership rights to the underlying technology.

Data and content provided by the client for assistant setup remain the client’s property.

6. Limitation of liability

Aliado AI will not be liable for indirect, incidental, or consequential damages that may arise from use or inability to use the services, including but not limited to loss of sales, data, or profits.

The AI assistant may make mistakes. The client is responsible for monitoring the assistant’s operation and establishing escalation mechanisms to human support when necessary.

Use of third-party channels and integrations is subject to their policies, technical availability, and applicable terms.

7. Privacy and data

The processing of personal data is carried out in accordance with our Privacy Policy. The customer accepts that conversations maintained through the AI assistant are processed and stored for service delivery.

The client is responsible for informing its users about the use of AI assistants and obtaining any required consents.

8. Cancellation and termination

The client may cancel the service at any time by written notice to [email protected]. The effective date, access during the paid period, and deactivation will be applied according to the current contract.

Aliado AI reserves the right to terminate or suspend the service if the client breaches these terms.

9. Governing law and jurisdiction

These terms are governed by the laws of the Republic of Ecuador. Any dispute will be submitted to the courts of Quito, Ecuador.

10. Contact

For any questions regarding these terms, you can contact us at:

Email: [email protected]
WhatsApp: +593 96 357 4617